PURE Motorsport - San Diego, California

michael thayer

This group has been amazingly helpful. When I made a mistake, they fixed the issue and did not charge me. The fix was to switch programming slots but still, no charge. 2 years later, I was unable to ready up all monitors and after working with me over the phone for about 30 minutes their tech gave me an idea to try while I wait for the scheduled appointment. The tech was correct and I was able to finish and again, no charge. I am very grateful and humbled that there are still people out there that just want to help. You are all rock stars and I will find a way to bring you some business! Thank you PMS!

Winston

I have a 2010 Audi S5 cab and had a CTS single pulley installed for about 6mths when all of a sudden the pulley came off. Researching through the Audi forums it appears to occur often if the CTS pulley is not heated properly. Anyways I decided to get it done professionally through PUREMS. I've seen them post on other Audi forums and was near me. It will also save me time from pulling the bumper in service mode. Long story short I brought it in and purchased an APR Single Pulley which should work with my current IE tune. Dropped it off and called about 3 hrs later and was told that they couldn't install the pulley because something stopping it from the supercharger shaft... a little disappointed but okay. Then he says not only that but their removal tool broke. I asked if there was anyway to fix it.. he replied and said no way to fix my removal tool but you will probably need to purchase a new supercharger. Sounded to me he was blaming me for his tool breaking. Anyways I picked it up from this shop and still ended up paying $500. He explained the shaft being damage etc... but how do I know it wasn't them damaging it since their removal tool broke. Went home the same day and I was able to install the pulley with a little youtube help. I emailed him back saying I got it on and he said it looks like the pulley was completely discolored from overheating and they were not going to do that and compromise the integrity of the pulley. Okay fair enough, but I then send him a forum thread where others were having issues getting the pulley on with the APR pulley at 375 degrees. Now is that an issue with my supercharger or the product? Mike replied with "Glad you found someone who was able to do it using a solution not recommend by APR.
We've only installed about 80 of these, we have a little experience with this." But after looking closely in my engine bay and seeing that 4 of the screws on the plastic shroud was completely cracked. I emailed him back with the pictures and for a company with experience, why the heck would their mechanic over torque the screws and crack the plastic shroud. He never responded back. I'm just glad I got it installed without having to purchase a supercharger.

Robert Rael

2024/07/31: Took the Audi here yesterday for oil and filter. Excellent service. Rear brakes needed soon and will be a fraction of what the dealer charges. Love it here.

A few years ago:
I was unable to reach someone on the phone, so I stopped by. I needed a second opinion on my wife's Audi Q3 brake job. This place was recommended by a former co-worker with an Audi A4. The gentleman I spoke with was clearly very knowledgeable and honest. I have reserved him to fix a brake job that might not have been done correctly, just in case I can't get my local repair person to fix it. He completely understood and offered me very good advice through it all. His diagnosing rates are very fair and affordable and the quote for the entire job as well. I told him I will bring my car here next time, and really appreciated his time.

Justin C

I brought my car in to have some goodies installed including a Wagner intercooler which was supposed to fit my car. Michael and team went above and beyond to go back and forth with the stubborn vendor until they recognized a problem with their design due to VW changing parts and agreed to make things right. My car was taking up shop space for a good while during this time and Michael was really helpful and understanding and helped find a replacement part which fit. The car came back in great shape and the work and alignment look good.

Andrea

Dropped my car off for some mechanical work only to pick it up with the headliner almost completely detached. Mike changed his story from “no one was inside the car” to “it must have happened when the tech was driving around with the windows down” several times despite the fact that the damage was immediately visible when looking in the rear view mirror. Mike was combative and took zero accountability. If you use them, take a full video of the before to guard yourself against any damage that may occur to your car under their watch.

Brad McGowan

My first visit to Pure. Very pleased with the brake job they did on my Audi TT. John offered suggestions for upgraded parts, without doing a hard sell. Price was very reasonable, and definitely less expensive than the dealer, even for a better quality pad. I will definitely be back for future work.

Kyle O'Brien

TL,DR; If you value the exterior condition of your vehicles I would suggest steering clear of this shop. With no private parking, your vehicles are apparently not protected whatsoever by the owner or his shop against any damage.

I have been a PURE Motorsport customer for several years now, and never had any problem with their services. Up until this point, probably would have recommended them. I will no longer be giving my business to this company.

I brought my car in for some standard work, dropped off the keys in person, and left my car in the care of PURE Motorsport. When service was completed several hours later, I headed back down to pick up my vehicle. Upon returning, I IMMEDIATELY saw a very large, very deep dent and multiple scratches down to the metal of the door.

I went inside to notify the owner of the damage, expecting this would be a standard insurance claim or some sort of effort would be taken to help the situation. After some deliberation with his technician he stated there was "No way my shop did the damage" and it was probably a "random door ding from their lot". When asked what the shop planned on doing about this, since the vehicle was damaged while in their care, they said "nothing". They offered to check some surrounding security cameras, but said nothing showed up.

Since the owner was VERY clear that they were not going to do anything else about the damage that occurred while in their possession, I'm now posting here, filing a claim with my insurance, and filing a claim with the BBB.

Michael Pham

Only place I will bring my S4 in for service, maintenance, or repairs. The guys are always friendly and keep me up to date on expected, as well as unexpected. I appreciate attention to detail as they tend to treat my car as if it was their own.